Grantham Plumbing - Duncan BC Plumber
Grantham Plumbing

Privacy Policy

Last Updated: October 20, 2025

Grantham Plumbing ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website granthamplumbing.ca or use our services.

Information We Collect

Personal Information You Provide

When you contact us or request services, we may collect:

  • Name
  • Phone number
  • Email address
  • Physical address (service location)
  • Information about your plumbing issue or service needs

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages viewed and time spent on pages
  • Referring website
  • Geographic location (city/region level)

How We Collect Information

Contact Forms: When you submit a contact form, quote request, or service inquiry on our website.

Phone Calls: Information you provide when calling us for service.

Cookies and Tracking: We use cookies and similar technologies (Google Analytics, Google Ads) to understand how visitors use our website.

Email Communications: Information you provide when emailing us directly.

How We Use Your Information

We use the information we collect to:

  • Provide plumbing services and respond to service requests
  • Schedule appointments and follow up on services
  • Send service confirmations and updates
  • Improve our website and services
  • Analyze website traffic and user behavior
  • Send promotional communications (with your consent)
  • Comply with legal obligations
  • Prevent fraud and maintain security

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service Providers: Third-party companies that help us operate our business (website hosting, email services, payment processing, etc.)

Legal Requirements: When required by law, court order, or government request, or to protect our rights and safety.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

Third-Party Services We Use

Google Analytics: We use Google Analytics to analyze website traffic. Google Analytics uses cookies to collect information about website usage. You can opt out by installing the Google Analytics Opt-out Browser Add-on.

Google Ads: We use Google Ads for advertising. Google may use cookies to serve ads based on your website visits.

Email Service Provider: We use email service providers to send service-related communications.

Cookies

Our website uses cookies to:

  • Remember your preferences
  • Understand how you use our website
  • Improve website performance
  • Deliver relevant advertising

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

Your Privacy Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Object to or restrict processing of your information
  • Withdraw consent for marketing communications

To exercise these rights, contact us at gregor@granthamplumbing.ca or 250-710-4555.

Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only as long as necessary to:

  • Provide services you requested
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

Typically, we retain service records for 7 years for business and tax purposes.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. Please review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website with an updated "Last Updated" date.

Contact Information

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Grantham Plumbing
Email: gregor@granthamplumbing.ca
Phone: 250-710-4555
Service Area: Duncan & Cowichan Valley, BC


Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and understand how you use the site.

Types of Cookies We Use

Essential Cookies: Required for the website to function properly (forms, navigation, etc.)

Analytics Cookies: Help us understand how visitors use our website (Google Analytics)

Advertising Cookies: Used to deliver relevant ads (Google Ads)

Managing Cookies

You can control cookies through your browser settings:

  • Chrome: Settings > Privacy and Security > Cookies
  • Firefox: Settings > Privacy & Security > Cookies
  • Safari: Preferences > Privacy > Cookies
  • Edge: Settings > Privacy > Cookies

Cookie Consent

By using our website, you consent to our use of cookies as described in this policy.


Canadian Privacy Rights (PIPEDA)

If you are a Canadian resident, your personal information is protected under the Personal Information Protection and Electronic Documents Act (PIPEDA). You have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Withdraw consent for use of your information
  • File a complaint with the Privacy Commissioner of Canada

To exercise these rights, contact us at me@ahwd.ca


Questions?

If you have any questions about how we handle your personal information, please don't hesitate to contact us. We're here to help!

Grantham Plumbing
Serving Duncan & Cowichan Valley, BC
Phone: 250-710-4555
Email: gregor@granthamplumbing.ca

Grantham Plumbing
Licensed plumber serving Duncan, BC and Cowichan Valley since 2013.
Privacy Policy
Services
  • Installation and replacement
  • Repair and maintenance
  • Septic Services
  • Emergency Plumbing Services
  • Renovation and new construction
Contact
Serving Duncan & Cowichan Valley, BC
250-710-4555 gregor@granthamplumbing.ca
© 2026 Grantham Plumbing - Duncan, BC. Licensed & Insured.